Returns

Would you like to return an item to us? No problem at all. 

Please send us an e-mail to support@K17U.com beforehand, stating your order number in the subject line. You will find your order number in your confirmation e-mail, on the delivery bill or on the invoice. 

We offer you the option of returning unused and as-new goods to us within 14 days of receiving your order. Please make sure that the ordered goods are in their original condition and that the corresponding label has not been removed and is still attached to the item.

We will reply to you promptly with all information about the return. We expressly point out that the postage costs of the return shipment are to be borne by the buyer and these will be deducted from the refund.